Privacy  Policy
Effective Date: [01/01/2022]
This Privacy Policy sets forth the practices of Gurkha Nepal Restaurant LTD (Company number 15223766) (Gurkha Nepal Restaurant "we," "us," or "our") regarding the Delivery & Collection, use, and disclosure of personal data when you visit our website www.gurkhavalley.co.uk ("our website"). We are committed to protecting your privacy and handling your personal data in accordance with applicable laws and regulations

Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your personal data. By accessing or using our website, you consent to the Delivery & Collection, use, and disclosure of your personal data as described in this Privacy Policy.

Information We Collect
When you visit our website, we may collect certain non-personally identifiable information, such as your domain name, browser type, and information about your session on our website. This information is collected to analyse website usage patterns and improve our services.

We may also ask you to voluntarily provide personally identifiable information (PII) such as your name, email address, postal address, and telephone number. We collect this information when you request specific services or engage in certain activities on our website, such as registering for online events, subscribing to mailing lists, or corresponding with us.

Please note that we do not intentionally collect personally identifiable financial or health-related information, and we do not collect information from children under the age of 12.

Use of Information
We use the information we collect to analyse website usage, improve our content and services, and communicate with you. This may include follow-up calls, email correspondence, or mail correspondence related to your requests or to provide marketing information about promotions, new services, or important website changes.

We may share your information with our business partners for specific promotional or service offering purposes. However, we will not sell, trade, or rent your information to others without your consent, except as required by law.

Cookies
We may use cookies on our website to enhance your browsing experience and provide personalized features. Cookies are small pieces of information that are stored on your computer's hard drive by your web browser. They do not personally identify you but can store preferences and other information about your interaction with our website. You have the option to accept or decline cookies by modifying your browser settings.

Data Security
We employ industry-standard security measures, including firewalls, intrusion monitoring, passwords, physical security, and limited access to personal data, to protect your information from unauthorized access, disclosure, alteration, or destruction.
 
Third-Party Websites
Our website may contain links to external websites. Please note that we do not control or endorse the content or privacy practices of these websites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites you visit.

Email Correspondence
If you provide us with your email address, we may send you email correspondence based on the information you have provided. Each correspondence will include an easy opt-out mechanism to unsubscribe from further communications.

Delivery policy
Our objective is to deliver exceptional service when it comes to delivery. At times, unforeseen circumstances such as traffic conditions and inclement weather may hinder us from meeting the specified delivery times. Rest assured, we will make every effort to ensure that your meal is delivered within the timeframe communicated through email, webpage, or app. It is important to note that the timing of your order may also be influenced by the order volume and the unique circumstances faced by our partner and non-partner restaurants at the given time.

Refunds and Returns Policy
We strive to provide high-quality food and service. If you receive incorrect or damaged products, we will gladly replace or refund them. However, refunds will not be issued for change of mind or incorrect product choice, or if the food has spoiled due to non-consumption within a reasonable time after receipt.
For all returns and replacement inquiries, please contact Gurkha Nepal Restaurant within one hour of receiving your order.

Governing Law
The terms of use outlined herein, as well as any disputes or claims arising from or related to these terms or their subject matter or formation (including disputes or claims that are not based on a contractual relationship), shall be governed by and interpreted in accordance with the laws of England and Wales.

Please note that this Privacy Policy is subject to change at our sole discretion without prior notice. It is your responsibility to review this Privacy Policy periodically for any updates or modifications.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@gurkhavalley.co.uk